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Michael Norton (doc) is Director of Engineering for Groupon in Chicago, IL. Michael's experience covers a wide range of development topics. Michael declares expertise in no single language or methodology and is immediately suspicious of anyone who declares such expertise. Michael is a DZone MVB and is not an employee of DZone and has posted 41 posts at DZone. You can read more from them at their website. View Full User Profile

5 Tips for Building Trust

03.18.2014
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 In 5 Tips for Building Trust | Globoforce Blog, Darcy Jacobsen suggests the following steps for building trust within your organization:

  1. Encourage multilateral communications and dialogue  among peers and between employees and leaders. Offer workers a shared sense of ownership in company goals and mission—encouraging employees’ sense of voice, position, significance and purpose.
  2. Establish strong company values that employees can understand and know how to practice—increasing their sense of belonging, purpose and security.
  3. Set challenging but achievable goals—to increase employees’ sense of challenge, learning and autonomy.
  4. Shift the focus from hierarchy to community—connecting employees to one another in ways that empower them and increase their sense of belonging, connection and security.
  5. Ensure that you are adequately recognizing and rewarding individual and team achievements as they relate to shared values and goals. Make sure those rewards respect individualism and include choice. This will increase employees’ sense of fairness, purpose, recognition, belonging, and choice.
These all seem self-evident to me.
“A man who trusts nobody is apt to be the kind of man nobody trusts.” - Harold Macmillan
As I look at the list, I agree with all of the statements. I don't think it's a comprehensive recipe, but it's solid advice. The sequencing of the list jumps out at me as a tad off. I'm not sure Darcy is suggesting things be done in this order, but enumeration implies some form of priority or sequence. Assuming there is a priority to this list, I'd put strong company values first, followed by shifting focus from hierarchy to community. These two are the foundation of the remaining three items.

I encourage you to read Darcy's article. And please share your thoughts by commenting on this post.
Published at DZone with permission of Michael Norton, author and DZone MVB. (source)

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