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Michael became a Certified Scrum Master (CSM) in 2004 and is huge advocate of better (XP) engineering practices since discovering unit testing in 2001. Michael has a B.A.Sc. from University of Toronto in Engineering Science and a M.Sc. from U.B.C. in Computer Science. He has presented at Agile Tour Toronto and the XPToronto/Agile User group on Scrum and XP. His is also an active member of the Agile community and co-organizer of Agile Tour Toronto. Michael lives and works in Toronto, Canada, as an independent Agile and Lean coach, consultant and trainer. Michael is a DZone MVB and is not an employee of DZone and has posted 88 posts at DZone. You can read more from them at their website. View Full User Profile

Diverse Paths to High-Performance Organizational Culture

04.15.2013
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There is no single path or prescription for high-performance organizational culture. Increasingly companies are abandoning the traditional “modern management” practices developed for manufacturing and are moving to post-modern approaches that reflect the changing face of work and  the needs of knowledge workers.

In this post, we compare and contrast five organizations that have moved beyond traditional (archaic) management practices: Zappos, Valve Corporation, Semco, Netflix, and Beyond Budgeting Companies. The results are shown in the matrix below:

Comparison of High-Performance Organizational Cultures

As can be seen that for many aspects these organizations, there is no single best way. It can be seen that there are many paths to effective organizational cultures. At the level of individual practices we can see that there is great diversity.

Customer Focus and Engaged Staff

There are two very powerful common threads that emerge around these organizations: customer focus and engaged staff. Although each organization has a unique cultural operating system and supporting practices, they all share this commonality.

Organizational Coherence

Each organization has a powerful driver for coherence around values and behaviour. We consider each of the methods identified in the image below to be roughly equivalent in the sense that perform the same function – namely organizational coherence. In other words, simple rules of behaviour in one organization may be functionally equivalent to values in another organization in terms of it’s ability to guide and unify. Each organization has different values and principles, so this would suggest that there is no one path to success.

Values

Future Investigation

The diagram below is a brainstorm of additional organizational aspects to consider as well as other organizations the have characteristics of post-modern thinking.

Organizations and Aspects

I have recently discovered that Lululemon is another example of break-through organizational culture.

Acknowledgements

I would like to thank the participants in this session: Don Gray, Claudia Melo, and Diana Larsen. I would also like to acknowledge the financial contribution of the Agile Alliance for sponsoring this workshop through the Supporting Agile Adoption Program.



Published at DZone with permission of Michael Sahota, author and DZone MVB. (source)

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)