DevOps Zone is brought to you in partnership with:

Developer with experience in a variety of different systems and technologies, with a customer focus and balance with business goals. Particularly interested in backend and large scale systems, and also interested in high level architecture, and API design. Always open to feedback in order to keep learning and improving as a professional. Rodrigo is a DZone MVB and is not an employee of DZone and has posted 39 posts at DZone. You can read more from them at their website. View Full User Profile

What Makes a Great Operations Leader?

10.30.2012
| 5383 views |
  • submit to reddit
I've posted a few times about the posts by John Allspaw and this is another instance where I admire what he wrote and think it's worth quoting a few lines:

What are the attributes (other than technical ability/experience) that make a great VP of Technical Operations?

Some good quotes:

Great Ops leaders understand that enduring risk of service outage, failure, and degradation is necessary for evolving and enabling a business, so they don't avoid change, they instead build a straightforward and collaborative way for change (and the accompanying risk) to take place.

You want someone who is haunted by worst-case scenarios but doesn't allow them to paralyze the organization or technical evolution of an infrastructure. Leaders that I admire value solutions and remediation-finding over blame assignment and avoidance.

And, as for many other areas of life:

a great Ops leader is one that continually looks elsewhere for improvement, inspiration, mentoring, and guidance. This means that becoming a great Ops leader isn't an actual achievement, it's a never-ending process involving humility, which in turn means that lists of great Ops leader attributes will always be incomplete. :)
Published at DZone with permission of Rodrigo De Castro, author and DZone MVB. (source)

(Note: Opinions expressed in this article and its replies are the opinions of their respective authors and not those of DZone, Inc.)